PetItUp Support
A little help for your little world.
Contact Support ↗We’re here to help
Email [email protected] with your app version, device model, iOS version and a short description of what happened. A screenshot can help if you’re comfortable sharing it. Please leave out passwords and payment-card details.
For how the app handles information, read the PetItUp Privacy Policy.
Purchases and PetItUp Club
Open the PetItUp Club screen and choose Restore Purchases, using the Apple account that made the purchase. This checks your active Club membership and unfinished purchases. Already delivered or spent coin packs are not restored.
If coins are waiting to arrive, check your household’s sync status and reopen the app to allow delivery to retry. For billing, payment-account issues, subscription cancellation or refund requests, use Apple’s support services. Apple processes purchases; DevItUp does not have your payment-card details.
iCloud and your household
Check that your devices are signed in to the same iCloud account and have a working connection. In PetItUp, open Settings → iCloud & Sync and use Check Sync or Check Again. If asked to choose a household, read the choices carefully; coins and belongings are not added together.
Sync may take time or wait for Apple’s services to become available. You can keep playing locally. Only a household successfully saved to iCloud can be found there after reinstalling, so check sync before removing the app.
Mystery Parcels and Softlings
Mystery Parcels are optional coin purchases containing one randomly selected Softling; duplicates are possible. Seasonal collections follow their in-app availability. Check your Cupboard for a saved parcel and your collection or inventory for its Softling after opening.
If something seems missing, contact us with the collection or item name, what happened and the approximate time. For a coin-pack payment issue, see the purchase guidance above.
Trade Together nearby connectivity
Keep both devices nearby and awake with Wi-Fi on, and allow PetItUp Local Network access in iOS Settings. One player chooses Start a Trade; the other joins. Review both offers before confirming.
If the connection stops, follow the in-app guidance and try again. Finish any saved trade before resetting gameplay. Trade Together is intended for nearby devices.
Starting again and Picture House
Use Settings → Game Data → Start PetItUp again and read the confirmation before typing RESET. This clears gameplay and coins, including purchased coins. When possible, the reset syncs to your other devices on the same iCloud account.
Gameplay reset keeps Picture House images and does not cancel Club. Delete pictures separately in Settings → Picture House → Picture Storage. Copies saved to Photos or shared elsewhere are unaffected. Read the reset and deletion details.
Updates and restarting
Check the App Store for a PetItUp update, then close and reopen the app. If an issue continues, restart your device and check available storage. Before reinstalling, check that your household has successfully synced; Picture House images are not part of gameplay sync.